I’m not able to add my Exchange account, what should I do?

in Troubleshooting

Finding Exchange account settings is sometimes tricky. Here is some information that will help you:

Office 365 user
If you are wondering what to enter in the username field, your Office 365 email address will act as your username.

Exchange ActiveSync user
You can retrieve your ActivSync settings from your smartphone. Choose your device from below to find out how:
For iOS
For Android
If you have entered the correct settings and yet not able to connect to your account, your Exchange admin could have blocked Newton app or you have reached the maximum devices your Exchange server supports for ActiveSync.

* Please note that we’re going to drop support for Exchange ActiveSync (EAS) accounts soon.

General
If none of the above applies to you, please contact your system administrator for username and server address, and add them manually. Make sure ActiveSync, EWS or IMAP is enabled in your Exchange server.
If you are still unable to add the account, please write to us at hello@newtonhq.com with your Newton username and Exchange email address. We are here to help you.

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